Last updated: March 1, 2026
1. Information We Collect
When you use our services, we may collect the following types of information:
Information You Provide
- Contact information: Name, email address, and phone number when you submit a case inquiry
- Case details: Description of the issue, URLs of content requiring removal, and any supporting documentation you provide
- Payment information: Billing details processed securely through our third-party payment processor
Information Collected Automatically
- Usage data: Pages visited, time spent on site, and referral sources
- Device information: Browser type, operating system, and device identifiers
- Cookies: We use essential cookies for site functionality and analytics cookies to improve our service
2. How We Use Your Information
We use the information we collect to:
- Process and manage your content removal case
- Communicate with you about your case status and our services
- File reports and takedown requests on your behalf with platforms and service providers
- Improve our website and services
- Comply with legal obligations
3. How We Protect Your Information
Given the sensitive nature of our work, we take data protection extremely seriously:
- All data transmission is encrypted via TLS/SSL
- Case files are stored in encrypted, access-controlled systems
- Access to client data is restricted to authorized team members on a need-to-know basis
- We conduct regular security audits of our systems and processes
- Case data is securely deleted after the retention period unless you request otherwise
4. Information Sharing
We do not sell, rent, or trade your personal information. We may share information only in the following circumstances:
- Platform takedowns: We share necessary information with platforms and hosting providers to facilitate content removal on your behalf
- Legal partners: If your case requires legal coordination (Crisis Response tier), we may share relevant details with our legal partners with your consent
- Service providers: We use trusted third-party services for payment processing and analytics
- Legal requirements: We may disclose information if required by law, court order, or legal process
5. Data Retention
We retain case-related information for a reasonable period after case completion to support any follow-up removal needs. You may request deletion of your data at any time by contacting us.
6. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal data
- Withdraw consent for data processing
- Request a copy of your data in a portable format
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
8. Children's Privacy
Our services may be used by parents or guardians on behalf of minors who are victims of AI-generated content. In such cases, we collect only the minimum information necessary and treat it with the highest level of protection.
9. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a revised “Last updated” date.
10. Contact Us
If you have questions about this privacy policy or how we handle your data, please contact us through our secure contact form.